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The Education Pastoral Care of Tertiary and International Learners Code of Practice 2021 – short: Code of Practice or the Code – is a legal document that defines what education providers, that is, schools and tertiary institutions, in New Zealand must do to support the safety and wellbeing of all international learners and domestic tertiary learners. The Code requires education providers to assist students from different backgrounds with their diverse needs.��

Institutions should help tertiary and international students be:

• Physically and mentally safe
• Respected for who they are
• Supported in their learning and wellbeing
• Connected with their social and cultural networks, and
• Able to have their say in decisions about student services.

(adapted from: NZQA – )

The Code addresses such topics as accurate marketing and pre-enrolment information, enrolment, accommodation, learning, health, safety, students’ cultural and social connections.��

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The New Zealand tertiary sector covers private training establishments (PTEs), institutes of technology and polytechnics (ITPs), wānanga, universities, and workplace training. (

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Not just a friendly suggestion

The Code is a legislative instrument administered by the Ministry of Education (MoE) under the . That means, it is not just a list of helpful tips; it is the law and must be followed by all institutions that have signed the Code (signatories). All tertiary institutions and all education providers that want to enrol international students must be signatories to this Code. The Code makes education providers more clearly accountable to learners, their families, and other stakeholders. If signatories do not offer good support for students in the areas described in the Code, learners and their families and communities can point to the Code and, if they are not heard, make an official complaint.

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The Code and your portfolio

The Code is divided into eight parts. Not all parts are relevant for all students. For example, Part 7 only applies to international students enrolled in schools – primary, intermediate, or secondary schools. Please click on the table title below to see all parts and to whom they apply.

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��The Code’s eight parts

As you can see in the table above, the Code provides similar but still distinct requirements for tertiary education providers and for Code signatory schools. These requirements are described in 22 outcomes, that is, goals that education providers should plan to meet. Outcomes 1 to 12 are relevant to international students in tertiary education. Of these, outcomes 8 to 12 talk specifically about international students and their particular needs. Outcomes 13 to 22 apply to international students enrolled in schools. This means that, depending on your portfolio, you may be required to know all or only parts of the Code.����

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Resources about the Code

For an overview of the outcomes, you can read this . All agents should have a copy of the full Code of Practice: ��

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Why should you read and know the Code? We will explain below.

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You, the agents, are recognised as playing a central part in giving international students a positive experience before and during their studies in New Zealand. As the New Zealand Qualifications Authority () points out, you are often the first point of contact for students and their families, and you have great influence on their decision making. The Education Code of Practice recognises your role as well: it mentions agents in various places and in particular by way of giving instructions to education providers on the management and monitoring of agent activity.��

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